Refund policy

Returns & Refunds

Thank you for shopping with Penelope & Bee! Because our jewelry is handmade and many pieces are made to order or customized especially for you, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect color selections, or other customer preferences.

Damaged or Defective Items

Every piece is handmade with care, but if your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue, you will be asked to provide:

• Your order number
• A description of the problem
• Clear photos showing the damage or defect

Once we've reviewed the information, we'll work with you to make it right. This may include a replacement or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We may ask for photos of the item you received so we can verify the issue and get it corrected.

Custom & Made-to-Order Items

Please double-check all customization information, including colors, styles, and other selections, before placing your order. Because customized and made-to-order pieces are created specifically for you, they cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Handmade Variations

Because each Penelope & Bee piece is handmade, slight differences in bead placement, color distribution, and other small details are normal and are not considered defects. Colors may also appear slightly different depending on screen settings and bead availability.

Questions or Order Issues

If there's a problem with your order, please reach out through our Contact page. We want to make sure genuine order issues are handled fairly and promptly.